Technology Support Technician I Jobs at Fort Valley State University
Sample Technology Support Technician I Job Description
Technology Support Technician I
JOB SUMMARY
This position is responsible for providing technical (hardware and software) support to the entire university community.
MAJOR DUTIES
- Answers the IT technical support phone line and creates work orders for users.
- Works with users to resolve specific issues such as logging into a computer/network, resetting passwords, etc.
- Responds to basic application support questions, and general questions from users.
- Checks hardware in/out that is on loan to users; logs information into inventory tracking system.
- Creates documentation for end user to aid in user support.
- Performs related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of university policies and procedures.
- Knowledge of computers and job-related software programs.
- Knowledge of computer hardware, software, and peripheral equipment installation.
- General knowledge of information technology for classroom use.
- General knowledge of Windows and Mac operating systems.
- Skill with Microsoft Office for Windows and Apple.
- Skill in decision making and problem solving.
- Skill in oral and written communication.
- Skill in customer service.GUIDELINES
COMPLEXITY/SCOPE OF WORK
- The work consists of varied technical duties. Frequent interruptions contribute to the complexity of the position.
- The purpose of this position is to provide Tier I technical support for the university campus and off-site locations.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee occasionally lifts light and heavy objects.
- The work is typically performed in an office.
MINIMUM QUALIFICATIONS
- High School diploma.
- One year of related experience required.
- Customer Service attitude and experience.
PREFERRED QUALIFICATIONS
- Certifications such as A+, Net+
- Formalized Helpdesk Training
Current Openings for Technology Support Technician I Jobs at Fort Valley State University
Location |
Closing Date |
Employment Type |
|---|
Get Notified of New Jobs at Fort Valley State University |
|---|
|
Thank you for your interest in employment at Fort Valley State University. We strive to be an excellent workplace and are pleased that you would like to join our team. We are committed to hiring the very best employees to serve our valued students.
Positions are generally open until filled unless otherwise indicated in the posting. Application requirements vary by position. Please check the posting for specifics.
Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students or employees on the basis of race, color, creed, gender, ethnicity, national origin, sexual orientation, religion, age, disability, marital or veteran status.
Sorry, we have no current job openings.
Thanks for your interest and please check back on this site for changes.
FVSU is committed to providing reasonable accommodations for any person with a disability who meets the definition of disabled as described in the Americans with Disabilities Act. Upon request made to the Office of Human Resources at (478) 825-6301, persons applying for employment will be provided reasonable accommodations in completing the application and/or interview process.