Helpdesk Technician II Office of Information Technology Jobs at Fort Valley State University
Sample Helpdesk Technician II Office of Information Technology Job Description
Helpdesk Technician II - Office of Information Technology
FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, is seeking candidates for the Limited-term/Temporary position of Emergency Management Specialist for the Office of the President.
Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.
JOB SUMMARY:
This position provides escalated technical support (tier II), maintenance, installation, and troubleshooting of computer hardware and software for the entire university. This position reports to the Helpdesk Manager.
DUTIES/RESPONSIBILITIES:
- Maintains and troubleshoots issues with printers and copiers.
- Maintains, troubleshoots, installs, and repairs computers and peripheral equipment.
- Maintains, troubleshoots, and installs software.
- Provides support to users and responds to a variety of requests including hardware and software usage, password resets, and system access.
- Creates documentation to aid in user support.
- Educates end users on various technologies and applications.
- Prepares a variety of regular and ad hoc reports.
- Enforces computer usage policy.
- Researches and recommends hardware and software for acquisition.
- Sets up computer and related technology for classes, conferences, and meetings.
- Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of university policies and procedures.
- Knowledge of computers and job-related software programs.
- Knowledge of computer hardware, software, and peripheral equipment installation and maintenance principles.
- Knowledge of information technology for classroom use.
- Knowledge of software distribution, computer imaging, and general network computer tasks.
- Knowledge of Apple and Windows hardware as well as operating systems and their associated applications.
- General knowledge of Windows and Mac operating systems.
- Skill in decision making and problem solving.
- Skill in customer service.
- Skill in oral and written communication.
- Skill in customer service.
MINIMUM QUALIFICATIONS:
- High School diploma and three (3) years of related experience.
- Customer Service experience.
- Networking experience.
- Hardware support and troubleshooting.
PREFERRED QUALIFICATIONS:
- Associate Degree
- Certifications such as A+, Net+
- Formalized Helpdesk Training
Current Openings for Helpdesk Technician II Office of Information Technology Jobs at Fort Valley State University
Location |
Closing Date |
Employment Type |
|---|
Get Notified of New Jobs at Fort Valley State University |
|---|
|
Thank you for your interest in employment at Fort Valley State University. We strive to be an excellent workplace and are pleased that you would like to join our team. We are committed to hiring the very best employees to serve our valued students.
Positions are generally open until filled unless otherwise indicated in the posting. Application requirements vary by position. Please check the posting for specifics.
Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students or employees on the basis of race, color, creed, gender, ethnicity, national origin, sexual orientation, religion, age, disability, marital or veteran status.
Sorry, we have no current job openings.
Thanks for your interest and please check back on this site for changes.
FVSU is committed to providing reasonable accommodations for any person with a disability who meets the definition of disabled as described in the Americans with Disabilities Act. Upon request made to the Office of Human Resources at (478) 825-6301, persons applying for employment will be provided reasonable accommodations in completing the application and/or interview process.