Customer Service Specialist Jobs at Fort Valley State University
Sample Customer Service Specialist Job Description
Customer Service Specialist
The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.
- Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)
- Work as a team with other office team members.
- Properly document any concerns provided the during phone calls.
- Always maintain professionalism in every telephone conversation.
- Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
- Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
- Always speak positively about Fort Valley State University.
Qualifications
Must be:
- Motivated and Enthusiastic
- Reliable and Punctual
- Honest and Cooperative
- Must have strong verbal and written communication skills and must be able to speak clear conversationally.
- Use appropriate grammar and pronunciation
Skills/Experience Preferred
- Professional and/or volunteer experience working directly with the public
- Experience or training in sales, marketing, fundraising or public relations
- Ability to organize and present facts in a concise and persuasive manner
- Ability to record data accurately
- Ability to work in a Microsoft Windows environment
Office Hours: Monday - Thursday - 8:30 a.m. - 6:00 p.m.
Compensation: $11.00 per hour
Current Openings for Customer Service Specialist Jobs at Fort Valley State University
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Thank you for your interest in employment at Fort Valley State University. We strive to be an excellent workplace and are pleased that you would like to join our team. We are committed to hiring the very best employees to serve our valued students.
Positions are generally open until filled unless otherwise indicated in the posting. Application requirements vary by position. Please check the posting for specifics.
Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students or employees on the basis of race, color, creed, gender, ethnicity, national origin, sexual orientation, religion, age, disability, marital or veteran status.
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FVSU is committed to providing reasonable accommodations for any person with a disability who meets the definition of disabled as described in the Americans with Disabilities Act. Upon request made to the Office of Human Resources at (478) 825-6301, persons applying for employment will be provided reasonable accommodations in completing the application and/or interview process.