Associate Director of Housing Business Operations

Job Summary:

The Associate Director of Housing Business Operations is a 12-month, full-time, professional staff position within Housing & Residential Life at Fort Valley State University.

Reporting to the Director of Housing & Residential Life, the Associate Director of Housing Business Operations provides comprehensive direction and vision to occupancy and data reporting for the Housing & Residential Life (HRL) department.

The Associate Director of Housing Business Operations is charged with coordinating all facets of occupancy management, including Banner, StarRez, data management, occupancy reporting, room/meal plan assignments, room holds, waitlist management, overflow housing, summer camps/programs, coordinating staff attendance at University enrollment sessions, and other related projects.

Occasional evening and weekend work is required.

Duties and Responsibilities:

• Coordinate with the Information Technology Department and outside vendors to implement and manage the departmental housing software program (StarRez).
• Coordinate all housing application and reservation processes, protocols, and timelines. This includes processes such as: entering student housing and meal plans in Banner and/or StarRez, special room/floor designations, the room holds, building availability, and student communication.
• Coordinate all occupancy reporting utilizing advanced Excel and StarRez tools. Reports examples include weekly/quarterly occupancy reports, student demographic reports, and application/reservation tracking.
• Create and provide training for the Administrative Assistant on StarRez and Banner.
• Coordinate summer camps and other summer programs housing assignments
• Assist with occupancy forecasting and projections.
• Analyze assignment efforts, waitlists, and residence configurations, and prepare analytical reports on reservations and occupancy for the department and Student Success management team.
• Assist with developing and implementing marketing strategies for University Housing
• Train Housing and Residential Life staff on the use of the StarRez system.
• Create a schedule for team members who will attend enrollment sessions to provide information related to University Housing. Information may also be needed in the form of a presentation.
• Attend enrollment sessions to recruit prospective students into University Housing
• Oversee room changes, meal plan changes, and room cancellations
• Enforcement of housing policies and enforcing the contractual agreement.
• Manage the occupancy verification process.
• Trouble-shoot student problems within the online housing selection program.
• Process all appropriate charges to student accounts including (but not limited to) room, term break, and damage charges.
• Process all room changes in collaboration with the Resident Directors. Processing includes the approval of room change requests, the notification to all affected professional staff, and any follow-up.
• Develop and present educational programs and/or workshops
• Provides administrative and procedural decisions and judgments on sensitive, confidential issues
• Supervise and train student employees, including organizing, prioritizing, and scheduling work assignments
• Collaborate and outreach to campus departments (i.e. Athletics, Admissions, General Counsel) to resolve issues.
• Organize, coordinate, and oversee multiple program activities
• Develop, plan, and implement short- and long-range occupancy goals
• Examine and re-engineer operations and procedures, formulate policy, and develop and implement new strategies and procedures
• Take ownership of, and quickly resolve complex job-related issues
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Superb communication skills are mandatory (written, oral, in-person)
• Superb customer service and telephone etiquette are required
• Knowledge of student development and activity programs and activities at the university and college level
• Knowledge of general accounting principles

• Knowledge of crisis intervention techniques

• Skill in budget and management preparations
• Skill in organizing resources and establishing priorities
• Ability to analyze and solve problems
• Ability to work effectively with a wide range of constituencies in a diverse community
• Ability to manage contractual arrangements
• Ability to develop and present educational programs and/or workshops
• Ability to foster a cooperative work environment
• Ability to react calmly and effectively in emergency situations

• Counseling and behavior management skills
• Program planning and implementation skills

Qualifications:

Minimum:

• Bachelor's degree in a related area or equivalency (2 years of related work experience may be substituted for 1 year of education).
• College or university experience with students an asset
• Must be computer literate in Microsoft Office, Internet applications, Banner, and StarRez
• This position requires strong oral and written communication skills to allow the successful candidate to successfully approach people, mediate problem situations, and enforce policies
• Must have the ability to work independently or with minimum supervision.

Preferred:

• A Master's degree in Higher Education, Business Administration, and/or an approved combination of education and experience.
• A minimum of 2+ years of related and progressively more responsible or expansive work experience in Housing or Student Success.
• Previous experience with StarRez or any housing module is preferred

Working Conditions:

• Less than 5% travel required
• May require working beyond normal business hours as business needs dictate.
• Work is performed indoors in a climate-controlled environment.

Current Openings for Associate Director of Housing Business Operations Jobs at Fort Valley State University

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